Privacy policy

Last updated: September 2026.

Who we are

Haxole is a UK online store. For anything related to your data, email contact@haxole.co.uk.

What we collect

• Order details — your name, delivery and billing address, email and phone number.
• Account details — if you create an account, your login and order history.
• Payment status — we are told whether a payment succeeded. We never see or store your card number.
• Site usage — pages viewed and basic device information, through cookies and analytics.
• Messages — anything you send us through the contact form or by email.

Why we use it

To take payment, send your order, answer your questions, handle returns, meet our tax and accounting duties, and to keep the site working properly. We send marketing emails only if you opt in, and you can unsubscribe from any of them in one click.

Who we share it with

Only the companies we need to run the shop: our payment provider, our couriers, our email provider and our hosting company. They are allowed to use your data to do that job and nothing else. We never sell your data.

How long we keep it

Order records are kept for six years because tax law requires it. Marketing contacts are kept until you unsubscribe. Support emails are kept for two years.

Cookies

We use cookies to keep your cart working, remember your preferences, and understand how the site is used. You can accept, reject or change your choices from the cookie banner at any time.

Your rights

You can ask for a copy of your data, ask us to correct it, ask us to delete it, or object to how we use it. Email contact@haxole.co.uk and we will respond within one month. If you are unhappy with our answer, you can complain to the Information Commissioner’s Office at ico.org.uk.

Children

This shop is intended for adults. We do not knowingly collect data from children under 16.

Changes to this policy

If we change how we handle data, we will update this page and change the date at the top.